Privacy Policy

Last updated: 5 November 2026

ReliefAid Canada (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of our donors, volunteers, supporters, program participants and website visitors.

This policy explains what personal information we collect, how we use and protect it, and the choices you have. It applies to information we collect through our website www.reliefaid.ca, online donation forms, email, events, and in person.

1. Information we collect

We only collect the information we need. Depending on how you interact with us, this may include:

• Donors: name, mailing address, email, phone number, donation amount and history, and payment details (processed securely by our payment provider — we do not store full card numbers).
• Newsletter subscribers: name and email address.
• Website visitors: IP address, browser type, pages visited and similar data collected through cookies and analytics tools.

2. How we use your information

We use your personal information to:

• process donations and issue official tax receipts, as required by the Canada Revenue Agency;
• thank you and keep you updated on our work and its impact;
• send newsletters and fundraising appeals (you can opt out at any time);
• meet our legal and reporting obligations.

We will not use your information for any other purpose without your consent, unless required by law.

3. Consent

We collect, use and share your information with your consent, which may be express (for example, ticking a box to join our mailing list) or implied (for example, providing your address so we can mail your tax receipt). You can withdraw consent at any time by contacting us or using the unsubscribe link in our emails. Withdrawing consent may limit our ability to provide some services, such as issuing receipts.

4. Cookies and tracking

Our website uses cookies and similar tools to understand how visitors use the site. We use Google Analytics. You can choose which non-essential cookies to accept through our cookie banner, and you can block or delete cookies in your browser settings.

5. Sharing your information

We do not sell, rent or trade your personal information. We only share it with trusted service providers who help us run our operations, such as:

• payment processors;
• donor database and email platforms (Mailchimp);
• website hosting and IT providers.

These providers may only use your information to provide services to us and must protect it. We may also disclose information where required by law.

6. Where your information is stored

Some of our service providers store data outside Canada. Information stored outside Canada may be subject to the laws of that country.

7. How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law. Donation records and tax receipt copies are kept for at least six years, as required by the Canada Revenue Agency. When information is no longer needed, we securely delete or destroy it.

8. How we protect it

We use reasonable physical, technical and administrative safeguards to protect your information, including password-protected systems, restricted staff access and secure (encrypted) payment processing. Staff and volunteers who handle personal information are trained on confidentiality.

9. Your rights

You have the right to:

• ask what personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information or stop contacting you;
• withdraw your consent.

To make a request, contact our Privacy Officer (below). We will respond within 30 days.

10. Children’s privacy

We do not knowingly collect personal information from children without consent from a parent or guardian.

11. Contact us and complaints

If you have questions or concerns about this policy or how we handle your information, please contact:

Privacy Officer Mike Seawright, ReliefAid Canada, info@reliefaid.ca

If we can’t resolve your concern, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its “last updated” date.

Last updated: 5 November 2026